Important Patient Information Regarding the Practice System Change


We are moving to a new clinical computer system called ‘SystmOne'. During implementation the practice has limited access to systems, therefore we are able to offer urgent appointments only.

If you have any doubt that your condition is urgent, please call the surgery.
If you have a common condition such as a cold, cough, sore throat please visit your pharmacist for advice.

When will the system change take place?
Work has already started on the system set-up and staff training, we go live on 9th November 2022.

Will the Surgery have to close?
Opening times will remain the same however services will be reduced, and speed of service will be reduced whilst the team familiarise themselves with the new system.

What about my Repeat Medication?
We will only be able to process urgent or emergency prescriptions between 1st November and 11st November 2022. Please check your stock of medications and ensure you have enough to last until 14th November.

Can I still use my online service for appointments?
No, online appointments will be switched off from 26th October to 11th November, please see 'Important Message for Online Access Users'.

Can I register at the practice during this transition period?
We are unable to process any new registrations after Monday 17th October through to Friday 11th November, although we can’t register you, you can still be seen if urgent as a temporary registration, we are still accepting the paper registration forms and these will be added to our new system when it goes live.

This is a positive step for the practice, which will make patient care even better than we already do. Please share this information with as many people as possible. We will still be operating an urgent service during this time.

Please be patient with our staff at Tollerton Surgery, thank you.