Welcome to Tollerton Surgery

 


Closed each day
13:00 - 14:00
Monday
08:00 - 18:30
Tuesday
08:00 - 18:30
Wednesday
08:00 - 18:30
Thursday
08:00 - 16:00
Friday
08:00 - 18:30

About Tollerton Surgery

Tollerton Surgery is long established in the village of Tollerton. According to records there has been a Medical Practice in the village for more than a hundred years, providing health services to the villages of Tollerton, Aldwark, Alne, Flawith, Huby, Newton on Ouse, Linton on Ouse, Shipton by Beningborough and Tholthorpe. Our boundaries extending as far as into Easingwold, up to the River Ouse, and down to the Ring Road and we are happy to register patients from any of these areas.

We are a small practice and as such aim to provide a personal service tailored to the individual and families, following as much as possible the traditional GP role of the family doctor. Our stable and committed team of medical and ancillary staff get to know our patients well. We believe this personal touch is of great benefit to everyone. However, we also work very closely with other local practices in the North Locality which allows us to keep up to date, share local knowledge and create strong links with community and specialist services. We are also part of the SHaR PCN (South Hambleton and Ryedale Primary Care Network) a group of 7 local GP Practices, which allows us to pool resources and skills for larger projects and innovations, as well as allowing us to play an active part within the Vale of York Clinical Commissioning Group and the wider health economy.

Tollerton Surgery are pleased to announce a ACR project for patients with diabetes (and/or other conditions) in collaboration with Healthy.io…

Services

image reading contact our practice, use our online consultation.

Frequently Asked Questions

Tollerton Surgery welcomes new patients living in or moving into our Practice area. You can register by either calling into the Surgery and completing a registration form or by printing your own form from the Downloads section of our website. You must include full details of name, date of birth, NHS number and address, along with information about your previous Doctor. You will be required to complete a form for each family member registering at the Practice.

As part of our contractual requirement Practices in England are required to allocate all registered Patients a named GP who has overall responsiblity for coordinating the services that we are able to provide to you. This will not affect your care in any way or prevent you from seeing any of the Medical Professionals available at the practice. If you wish to be informed of your named GP please ask at reception.

The Practice has an electronic link to the registration department of the Family Health Service via NHS England who oversees the transfer of Patient records from one GP to another (GP2GP). Your medical records will be requested from your previous GP and will then be sent to us electronically a lot sooner. You can however access medical services from the time of registration, you do not have to wait until the Practice has received your paper medical records from your previous GP.

At the time of registration, you will be asked to make an appointment with our Practice Nurse or Healthcare Assistant for a health check. We will ask you to complete a Patient Health Questionnaire, this is so that we can get basic health information for each member of the family, talk about medication, immunisations etc. and offer advice on accessing the many services that we offer to our patients. If you would like to download the form, please click on this link and bring the completed form with you to your health check appointment.
To register online you can click on the following links NHS APP or Patient Access

NHSApp allows you to upload your own photographic identification and proof of address and will link to our Emis computer system. Patient Access will allow you to register but you will need to come into the Practice with photograph identification and proof of address. The Patient Access link above will allow you to book one appointment and then you will be blocked until with have received your ID.

Online Access for young people aged 11-15 years are not allowed. The parents of patients aged up to 11 can request proxy access for their children and the parent would then be able to order repeat prescriptions online and book appointments online for their child. In order to prevent any breach of confidentiality, when a patient reaches the age of 16 years they can request online access in the normal way.

Tollerton Surgery provides a dispensing service for patients who live in Tollerton and the surrounding villages. Patients who live within 1 mile of the Pharmacy in Easingwold will be provided with a printed prescription slip to take to the Pharmacy to dispense their medication.

The best way to order your repeat medicines would be to do it by enabling online access to your GP directly via the NHS App or Patient Access from your smartphone or tablet. Alternatively, we have a prescription box at the front of the Surgery or you can call the Dispensary phone line between 9 am and 11 am each day. Please remember to only order the medicines you require. If you do not have the repeat slip from your previous medication, then please put it in writing giving your name, date of birth, medication required and dosage.

The Practice requires a minimum of 72 hours to process and dispense your repeat prescription. This is to ensure that any queries regarding your prescription can be checked with the Doctor / Pharmacist. Do not leave it until the very last minute to order your medication as we may need to order it from our supplier. If a request is put in over the weekend the 72 hours will start from Monday morning. Please allow a longer timeframe if you are posting your prescription.

At regular intervals your medication will need to be reviewed and you may be asked to make an appointment to see the Doctor to discuss this. Any queries regarding prescriptions are passed to the Doctor /Pharmacist and this may mean that your request takes slightly longer.to process. Our aim is to keep delays to a minimum, to try and ensure that your prescription or drugs are available within 72 hours but this isn’t always possible, but please be assured we will try our very best. Dispensary will send you a text message advising your prescription is ready to collect, provided we have a mobile number on your records.

The practice operates a 28 day prescribing policy (apart from HRT and contraception). This means that the maximum amount of medication you will be given at any one time will last 28 days/one month. This is in line with the Government policy to reduce wastage across the NHS as a whole.
Appointments may be made during Surgery opening hours in person or by telephoning the Surgery on 01347 838231. Appointments are available to pre book up to 3 weeks in advance, if it's not urgent please try to avoid a Monday morning which is always very busy. If you require a chaperone at your appointment, please advise the receptionist at the time of booking, thank you.

Routine appointments will be offered, however If you feel you need to make an urgent / emergency appointment, please call at 8.00 am. Please don’t be offended, the Receptionist will need to take some details from you, this will help us to direct you to the most appropriate professional to help you with your problem. This maybe one of our GP's, Advanced Clinical Practitioner, Clinical Pharmacist, Nursing Team or another professional such as. Mental Health Worker, Dementia Care Worker, MSK Practitioner or Social Prescriber all of which will help you get the right care, first time.

Should the Clinician think that it is inappropriate use of the emergency appointment system, you may then be asked to make a routine appointment.
GP Home Visits

Patients who are too ill to attend the surgery can request a home visit. Please telephone the surgery as early as possible, before 10.30 am and leave your telephone number in case the Doctor wishes to speak to you. You will be asked to give some indication of the nature and urgency of the illness.

Tollerton Surgery

City and Vale Alliance

Inspection Results

PPG – Patient Participation Group. We want to give you the opportunity to be involved with, support and improve your local General Practice.

We like compliments. We always appreciate knowing when you feel we have performed above your expectations and we want to hear from you.

We learn from complaints. If you have a complaint about the Surgery then please contact the Practice Manager immediately to discuss the issue.

Testimonials

We Are Passionate


We only employ staff who are passionate about your care and everyone at Tollerton aims to go the extra mile.

We Have Intuition


We always want to do what is best for you. We feel that communication is key and always listen to what you have to say.

We’re Determined


Practices are currently under enormous pressure but through hard work, innovation and dedication we’ll thrive.