Welcome to Tollerton Surgery
About Tollerton Surgery
Tollerton Surgery is long established in the village of Tollerton. According to records there has been a Medical Practice in the village for more than a hundred years, providing health services to the villages of Tollerton, Aldwark, Alne, Flawith, Huby, Newton on Ouse, Linton on Ouse, Shipton by Beningborough and Tholthorpe. Our boundaries extending as far as into Easingwold, up to the River Ouse, and down to the Ring Road and we are happy to register patients from any of these areas.
We are a small practice and as such aim to provide a personal service tailored to the individual and families, following as much as possible the traditional GP role of the family doctor. Our stable and committed team of medical and ancillary staff get to know our patients well. We believe this personal touch is of great benefit to everyone. However, we also work very closely with other local practices in the North Locality which allows us to keep up to date, share local knowledge and create strong links with community and specialist services. We are also part of the SHaR PCN (South Hambleton and Ryedale Primary Care Network) a group of 7 local GP Practices, which allows us to pool resources and skills for larger projects and innovations, as well as allowing us to play an active part within the Vale of York Clinical Commissioning Group and the wider health economy.
NHSApp allows you to upload your own photographic identification and proof of address and will link to our Emis computer system. Patient Access will allow you to register but you will need to come into the Practice with photograph identification and proof of address. The Patient Access link above will allow you to book one appointment and then you will be blocked until with have received your ID.
Online Access for young people aged 11-15 years are not allowed. The parents of patients aged up to 11 can request proxy access for their children and the parent would then be able to order repeat prescriptions online and book appointments online for their child. In order to prevent any breach of confidentiality, when a patient reaches the age of 16 years they can request online access in the normal way.
The best way to order your repeat medicines would be to do it by enabling online access to your GP directly via the NHS App or Patient Access from your smartphone or tablet. Alternatively, we have a prescription box at the front of the Surgery or you can call the Dispensary phone line between 9 am and 11 am each day. Please remember to only order the medicines you require. If you do not have the repeat slip from your previous medication, then please put it in writing giving your name, date of birth, medication required and dosage.
The Practice requires a minimum of 72 hours to process and dispense your repeat prescription. This is to ensure that any queries regarding your prescription can be checked with the Doctor / Pharmacist. Do not leave it until the very last minute to order your medication as we may need to order it from our supplier. If a request is put in over the weekend the 72 hours will start from Monday morning. Please allow a longer timeframe if you are posting your prescription.
At regular intervals your medication will need to be reviewed and you may be asked to make an appointment to see the Doctor to discuss this. Any queries regarding prescriptions are passed to the Doctor /Pharmacist and this may mean that your request takes slightly longer.to process. Our aim is to keep delays to a minimum, to try and ensure that your prescription or drugs are available within 72 hours but this isn’t always possible, but please be assured we will try our very best. Dispensary will send you a text message advising your prescription is ready to collect, provided we have a mobile number on your records.
The practice operates a 28 day prescribing policy (apart from HRT and contraception). This means that the maximum amount of medication you will be given at any one time will last 28 days/one month. This is in line with the Government policy to reduce wastage across the NHS as a whole.
City and Vale Alliance
"We as family have all used the facilities at Tollerton on a regular basis for 10 years. None of us have had any concerns or reason to complain at any time. We have over the years, used all of the means of contacting the practice for appointments & have never had to wait more than say a working week maximum."
"The Tollerton Surgery delivers a high standard of care from unsuitable and overcrowded premises. We hope that new surgery facilities will be delivered soon, but until then staff, medical and non medical do a brilliant job in a couple of converted bungalows. I would recommend the practice to anybody."
"The staff of Tollerton Surgery are excellent in every way. The service provided by everyone from reception through every discipline is absolutely first rate. You really would have to go a long way to find a more dedicated, hardworking group of professionals. We are very lucky and grateful to have such a great team caring for us."
We Are Passionate
We only employ staff who are passionate about your care and everyone at Tollerton aims to go the extra mile.