Welcome to Tollerton Surgery
About Tollerton Surgery
Tollerton Surgery is long established in the village of Tollerton. According to records there has been a Medical Practice in the village for more than a hundred years, providing health services to the villages of Tollerton, Aldwark, Alne, Flawith, Huby, Newton on Ouse, Linton on Ouse, Shipton by Beningborough and Tholthorpe. Our boundaries extending as far as into Easingwold, up to the River Ouse, and down to the Ring Road and we are happy to register patients from any of these areas.
We are a small practice and as such aim to provide a personal service tailored to the individual and families, following as much as possible the traditional GP role of the family doctor. Our stable and committed team of medical and ancillary staff get to know our patients well. We believe this personal touch is of great benefit to everyone. However, we also work very closely with other local practices in the North Locality which allows us to keep up to date, share local knowledge and create strong links with community and specialist services. We are also part of the SHaR PCN (South Hambleton and Ryedale Primary Care Network) a group of 7 local GP Practices, which allows us to pool resources and skills for larger projects and innovations, as well as allowing us to play an active part within the Vale of York Clinical Commissioning Group and the wider health economy.
Frequently Asked Questions
As part of our contractual requirement Practices in England are required to allocate all registered Patients a named GP who has overall responsiblity for coordinating the services that we are able to provide to you. This will not affect your care in any way or prevent you from seeing any of the Medical Professionals available at the practice. If you wish to be informed of your named GP please ask at reception.
The Practice has an electronic link to the registration department of the Family Health Service via NHS England who oversees the transfer of Patient records from one GP to another (GP2GP). Your medical records will be requested from your previous GP and will then be sent to us electronically a lot sooner. You can however access medical services from the time of registration, you do not have to wait until the Practice has received your paper medical records from your previous GP.
At the time of registration, you will be asked to make an appointment with our Practice Nurse or Healthcare Assistant for a health check. We will ask you to complete a Patient Health Questionnaire, this is so that we can get basic health information for each member of the family, talk about medication, immunisations etc. and offer advice on accessing the many services that we offer to our patients. If you would like to download the form, please click on this link and bring the completed form with you to your health check appointment.
NHSApp allows you to upload your own photographic identification and proof of address and will link to our computer system. SystmOne will allow you to register but you will need to come into the Practice with photograph identification and proof of address.
SystmOne for young people aged 11-15 years are not allowed. The parents of patients aged up to 11 can request proxy access for their children and the parent would then be able to order repeat prescriptions online and book appointments online for their child. In order to prevent any breach of confidentiality, when a patient reaches the age of 16 years they can request online access in the normal way.
The best way to order your repeat medicines would be to do it by enabling online access to your GP directly via the NHS App or SystmOne from your smartphone or tablet. Alternatively, we have a prescription box at the front of the Surgery or you can call the Dispensary phone line between 9 am and 11 am each day. Please remember to only order the medicines you require. If you do not have the repeat slip from your previous medication, then please put it in writing giving your name, date of birth, medication required and dosage.
The Practice requires a minimum of 5 working days to process and dispense your repeat prescription. This is to ensure that any queries regarding your prescription can be checked with the Doctor / Pharmacist. Do not leave it until the very last minute to order your medication as we may need to order it from our supplier. If a request is put in over the weekend the 5 working days will start from Monday morning. Please allow a longer timeframe if you are posting your prescription.
At regular intervals your medication will need to be reviewed and you may be asked to make an appointment to see the Doctor to discuss this. Any queries regarding prescriptions are passed to the Doctor /Pharmacist and this may mean that your request takes slightly longer.to process. Our aim is to keep delays to a minimum, to try and ensure that your prescription or drugs are available within 5 working days but this isn’t always possible, but please be assured we will try our very best. Dispensary will send you a text message advising your prescription is ready to collect, provided we have a mobile number on your records.
The practice operates a 28 day prescribing policy (apart from HRT and contraception). This means that the maximum amount of medication you will be given at any one time will last 28 days/one month. This is in line with the Government policy to reduce wastage across the NHS as a whole.
Routine appointments will be offered, however If you feel you need to make an urgent / emergency appointment, please call at 8.00 am. Please don’t be offended, the Receptionist will need to take some details from you, this will help us to direct you to the most appropriate professional to help you with your problem. This maybe one of our GP's, Advanced Clinical Practitioner, Clinical Pharmacist, Nursing Team or another professional such as. Mental Health Worker, Dementia Care Worker, MSK Practitioner or Social Prescriber all of which will help you get the right care, first time.
Should the Clinician think that it is inappropriate use of the emergency appointment system, you may then be asked to make a routine appointment.
Patients who are too ill to attend the surgery can request a home visit. Please telephone the surgery as early as possible, before 10.30 am and leave your telephone number in case the Doctor wishes to speak to you. You will be asked to give some indication of the nature and urgency of the illness.
City and Vale Alliance
"We as family have all used the facilities at Tollerton on a regular basis for 10 years. None of us have had any concerns or reason to complain at any time. We have over the years, used all of the means of contacting the practice for appointments & have never had to wait more than say a working week maximum."
"The Tollerton Surgery delivers a high standard of care from unsuitable and overcrowded premises. We hope that new surgery facilities will be delivered soon, but until then staff, medical and non medical do a brilliant job in a couple of converted bungalows. I would recommend the practice to anybody."
"The staff of Tollerton Surgery are excellent in every way. The service provided by everyone from reception through every discipline is absolutely first rate. You really would have to go a long way to find a more dedicated, hardworking group of professionals. We are very lucky and grateful to have such a great team caring for us."
We Are Passionate
We only employ staff who are passionate about your care and everyone at Tollerton aims to go the extra mile.
We Have Intuition
We always want to do what is best for you. We feel that communication is key and always listen to what you have to say.
Practices are currently under enormous pressure but through hard work, innovation and dedication we’ll thrive.